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What is the Health Literacy Review Service?

Who is the service for?

How much does the service cost?

How do I access this service?

What will happen to my request?

How long before my documents are returned to me?

What are the language and formatting requirements of study documents?

 

Q: What is the Health Literacy Review Service?
Research shows that use of health literate research materials improves recruitment and retention, protocol adherence, and data quality. The Irving Institute’s Health Literacy Review Service will assist CUMC researchers in editing study materials to be more effective in communicating with participants by being more health literate.  The Health Literacy Review Service will revise study documents, such as consent forms, recruitment materials and data collection instruments, to conform to health literacy tenants.

In collaboration with the CUMC Institutional Review Board, the Irving Institute’s Community Engagement Core Resource and the Regulatory Knowledge and Support and Ethics Resource provide this consultative service. The Health Literacy Assessment Service is led by Dr. Dodi Meyer, Associate Professor of Pediatrics, who is supported by a team of knowledgeable professionals in health literacy, clinical research, community engagement and medical terminology.

Q: Who is the service for?
The service is for CUMC faculty and research scientists. It is not available to students.  

Q: How much does the service cost?
CUMC researchers are provided with up to three hours of free service. Projects needing more than three hours require formal financial support.

Q: How do I access this service?
Requests and document submission are made through the Irving Institute’s online request system.

Q: What will happen to my request?
You will receive an email confirming the receipt of your request and study documents within five business days. An in-person or phone meeting between the researcher and the Health Literacy Review Service team will be scheduled to discuss the deliverables and timeline.  

Q: How long before my documents are returned to me?
You will typically receive your revised study documents within two weeks of the initial phone consultation. In periods of high demand, it may take longer.

Q: What are the language and formatting requirements of study documents?
The Service is limited to study documents written in English and documents must be submitted in Microsoft Word or other Microsoft Office program that can be edited by staff.